The product document
Confirm the product name, type and covered areas, and keep your installation document or invoice.
XEOEX | Beyond Protection
Warranty and care. Know the details from the start.
Warranty terms depend on the selected product and package. Learn what to review before installation and how to care for the result after collection.
BEFORE YOU CONFIRM
Three things to review.
Length and scope of cover
Review the warranty period, covered conditions, exclusions and claim requirements in your specific document.
Care instructions
Washing, drying and follow-up requirements vary by service. Follow the instructions supplied with your product.
This is general guidance, not a replacement for the warranty document or the terms of your chosen package.
AFTERCARE
Preserve the result with clear care.
Immediately after installation
Follow the team’s waiting-period and handling instructions before washing or operating windows, depending on the service.
When washing
Use suitable washing methods and products, and avoid directing high-pressure water close to film edges.
If you notice a change
Take a clear photo and contact the team for an assessment rather than trying an unfamiliar product or treatment.
For follow-up
Keep your service documents and arrange any inspection or maintenance according to your product and package instructions.
WARRANTY FAQ
Clarity comes first.
Is the same warranty available for every service?
No. Warranty details vary by product, service and package. The document for your chosen service is the reference.
Does warranty cover every type of damage?
Do not assume a condition is covered without reviewing your document. The team can explain coverage, exclusions and assessment requirements.
How do I request an inspection or follow-up?
Contact us on WhatsApp with the service type and date. Provide the service document and photos if the team asks for them.
A question about your product warranty?
Contact us with your service details so we can direct you to the relevant information.
